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Digital Employees

📖 Best for: Business operations / marketing / support teams — people who want to give AI a role, attach skills, schedule it into workflows, and collaborate with humans

📖 Reading time: 4 minutes

📖 In one sentence: Digital Employees are YingCore's execution units — each one packages a role, skills, tools, and human-AI collaboration into a schedulable virtual employee. Accessible from the top nav “数字员工 / Digital Employees” (route /skill-market) for all roles.

Capabilities​

  • Role definition: Name, avatar, persona for each digital employee (e.g., "Senior Support Xiaoyou", "Data Analyst Ayan").
  • Skill assembly: Pick skills from the marketplace or custom workflows and attach them to a digital employee.
  • Tool use: Built-in tools for HTTP APIs, databases, file operations, knowledge base retrieval, and graph query.
  • Multi-channel access: One digital employee can be live on web, app, WeChat, WeCom, Feishu, email, phone, and API simultaneously.
  • Human-AI collaboration: Low-confidence responses auto-escalate to a human, with full context preserved. The human can hand control back in one click.
  • Memory and persona: Cross-session user memory and long-term personas that update with every interaction.
  • Monitoring and evaluation: Every conversation has quality scores, satisfaction, and cost data. Manual sampling and batch evaluation supported.
  • Role orchestration: Combine multiple digital employees into "departments" (e.g., Support, Marketing) for unified scheduling.

Typical Scenarios​

  • 24/7 customer service: E-commerce "Support Xiaoyou" handles 80% of frequent questions; complex ones go to a human. Response time drops from 5 minutes to 8 seconds.
  • Sales SDR: A digital employee auto-follows new leads on WeCom, sends materials, and books meetings. Conversion rate up 35%.
  • Data analyst: User asks "Top 10 best-selling items last month"—the digital employee queries the database and generates charts.
  • Multi-role collaboration: The Marketing Department is a pipeline of three digital employees: "Planner Xiaolan", "Copywriter Xiaolv", "Media Buyer Xiaozi".